What is Managed IT Services?
Simply put, we manage your IT environment and handle all the IT support tasks your firm requires. It’s like having your own IT department but without the staffing overhead and complexity. Computer systems need to be maintained regularly for them to perform optimally, but that’s the tip of the iceberg, that’s where we come in. Below are some of the typical categories of business technology that we are constantly monitoring and or taking action steps on.
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Help Desk
This is the tool we use daily to keep track of our interaction with you, our clients.
- Support Tickets
- Contact information
- Project Plans
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IT Documentation
Documentation is paramount to an organizations management of successful IT Systems.
- Configurations
- Licensing
- Assets
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Backup & Disaster Recovery
Without a BDR strategy in place, a company increases the risk of a disaster shutting down its business permanently.
- Identify your Data
- Backup Schedule
- Test Backups
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Patch Management
Computer systems need to be maintained regularly for them to perform optimally.
- Security Patches
- Feature Updates
- Firmware Updates
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Anti Virus
You can not rely on built-in protection of operating systems to keep you safe from Viruses and Malware.
- Online Shields
- Realtime Scanning Protection
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Software Updates
Software companies continue to update their software to meet user demands for features and the constant cat and mouse game that comes from the operating system changes.
- Feature Updates
- Operating System Changes
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Software Assets
Manage software in different categories, such as managed software, software installs and licenses
- Software Accounts
- Software Licenses
- Software Install Files
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Hardware Assets
Hardware typically has a 3-5 year lifespan. and it can be hard to keep track of who in your organization has what asset
- Tracking
- Procurement
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Vendor Management
We manage your relationship with all your IT vendors, this also enables us to provide support without having to get the account holder involved.
- Internet Service Provider
- Domain Hosting
- Cloud Server Hosting
- Phone System Provider
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Phone Systems
With the rapid adoption of IP Phone technology and remote working, legacy phone systems are becoming a rarity. We work with many Vendors to find one that fits your organisation.
- Phone Text and Fax
- Video Conferencing
- Smart Phone Integration
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Email Systems
The days of maintaining your own in-house email server are long gone. however, even Office 365 accounts need to be set up correctly.
- Office 365 Hardening
- Distribution Lists
- Adds & Changes
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Data Systems
Whether you use a File Server or Cloud Server, there are maintenance considerations
- Backups
- Access Permissions
- Archiving
- Data Storage Costs
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Firewall
Many businesses still rely on the ISP issued modem router to secure their network. This is a huge mistake. While no firewall is hack-proof, lets at least do everything we can to make it harder
- Packet Inspection
- Geo Blocking
- VPN
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Network
Your network consists of your firewall, switches, cabling, rack, UPS, printers, phones, & servers. we also manage who has access to what resource.
- Firewall
- Managed Switches
- Data Access Controls
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VPN
A VPN should be used by everyone when outside of your business network.
- At Home
- At Coffee Shops
- At Hotels
- At Airports