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What is Managed IT Services?

Simply put, we manage your IT environment and handle all the IT support tasks your firm requires.  It’s like having your own IT department but without the staffing overhead and complexity. Computer systems need to be maintained regularly for them to perform optimally,  but that’s the tip of the iceberg, that’s where we come in.
Below are some of the typical categories of business technology that we are constantly monitoring and or taking action steps on.

Customer-Support

Help Desk

This is the tool we use daily to keep track of our interaction with you, our clients.

  • Support Tickets
  • Conatct information
  • Project Plans
Feedback-Form

IT Documentation

Documentation is paramount to an organizations management of successful IT Systems.

  • Configurations
  • Licensing
  • Assets
Backup

Backup & Disaster Recovery

Without a BDR strategy in place, a company increases the risk of a disaster shutting down its business permanently.

  • Identify your Data
  • Backup Schedule
  • Test Backups
System-Preferences

Patch Managment

Computer systems need to be maintained regularly for them to perform optimally.

  • Security Patches
  • Feature Updates
  • Firmware Updates
Safety

Anti Virus

You can not rely on built-in protection of operating systems to keep you safe from Viruses and Malware.

  • Online Shields
  • Realtime Scanning Protection
Workstation

Software Updates

Software companies continue to update their software to meet user demands for features and the constant cat and mouse game that comes from the operating system changes.

  • Feature Updates
  • Operating System Changes
Global-Network

Software Assets

Manage software in different categories, such as managed software, software installs and licenses

  • Software Accounts
  • Software Licenses
  • Software Install Files
Desktop

Hardware Assets

Hardware typically has a 3-5 year lifespan. and it can be hard to keep track of who in your organization has what asset

  • Tracking
  • Procurement
Logout

Vendor Management

We manage your relationship with all your IT vendors, this also enables us to provide support without having to get the account holder involved.

  • Internet Service Provider
  • Domain Hosting
  • Cloud Server Hosting
  • Phone System Provider
Cloud-Circuit

Phone Systems

With the rapid adoption of IP Phone technology and remote working, legacy phone systems are becoming a rarity. We work with many Vendors to find one that fits your organiation.

  • Phone Text and Fax
  • Video Conferencing
  • Smart Phone Integration
Hosting-Services

Email Systems

The days of maintaining your own in-house email server are long gone. however, even Office 365 accounts need to be set up correctly

  • Office 365 Hardening
  • Distribution Lists
  • Adds & Changes
Cloud-Database

Data Systems

Whether you use a File Server or Cloud Server, there are maintenance considerations

  • Backups
  • Access Permissions
  • Archiving
  • Data Storage Costs
Firewall

Firewall

Many businesses still rely on the ISP issued modem router to secure their network. This is a huge mistake. While no firewall is hack-proof, lets at least do everything we can to make it harder

  • Packet Inspection
  • Geo Blocking
  • VPN
Connect

Network

Your network consists of your firewall, switches, cabling, rack, UPS, printers, phones, & servers. we also manage who has access to what resource.

  • Firewall
  • Managed Switches
  • Data Access Controls
Network-Security

VPN

A VPN should be used by everyone when outside of your business network.

  • At Home
  • At Coffee Shops
  • At Hotels
  • At Airports